Luxury Backyard Living

at its Finest.

by Country Log Homes

Premium Quality

Free GTA Delivery

Frequently Asked Questions


Do you have other Pergola designs or sizes?


We can make pergolas, or other timber structures, as simple or complex as you want.  If there are elements you want that you can’t see on the website please contact us, and one of our designers would be happy to assist you. We create a 3D design for all our custom projects that will allow you to see exactly what your structure will look like before we even start.


Every effort is made to have a quote ready for you within 48 hours.


How long will it take to receive my pergola once I place the order?


The shipping time for most of our products is 2 to 4 weeks unless otherwise specified at the time of order. Each pergola is built on a first-come, first-serve basis.


How does the pergola kit come to my house?


We deliver anywhere in southern Ontario, however, if you do not reside in the GTA additional charges will need to be added.


Country Log Homes will deliver your kit by truck and trailer and unload it as close to your site as we can. This service does not include installation unless otherwise purchased.


How difficult is installation?  Can you install for me?


  • Our Pergola's are designed so that the average person with limited building skills can assemble them. The amount of time and people you need will depend on the Pergola size you are assembling.

  • All of our kits are pre-cut, pre-drilled, pre-stained, and pre-notched. We include any needed lags, screws, and mounting brackets to assemble your Pergola. Assembled on any flat, level surface, you will be able to enjoy your new outdoor room within hours.

  • We offer our own assembly crew throughout the Greater Toronto Area. Pricing for installation will vary based on the size of the structure, your location, and the options selected.

  •  Our installation service only applies to the pergola or pavilion itself. Any ground preparation such as gravel, concrete work, tree trimming, footings, etc. will need to be completed before our builders arrive!!!

  • Of course if you are building your pergola yourself or having a local contractor or handyman, we will supply installation instructions, and can answer any questions during our normal business hours. Mon-Fri: 8:00AM-5:00PM | Sat: 10:00AM-3:00PM EST   (If there is no answer please leave a message and we'll return your call ASAP.


Will the pergola need to be stained or water sealed?


To protect your pergola and keep it looking it's best we recommend staining it once the first year, then every 3-5 years thereafter (should pressure wash first).


Do you offer returns or refunds?


We do not offer refunds or returns. All of our pergolas are cut to order with options specific to each customer, therefore no returns or refunds are accepted. All sales are final.


Pergola Site Preparation


Our pergolas should be installed on piers, sonotubes, or a concrete pad even if your local municipality doesn’t require it.


Our pergolas & pavilions are heavy and while they won't tip over or blow away if they're not fastened down, they may settle and become unleveled. If your existing surface is not level, you may need to cut a little off one or more of your posts.


Remember, the size of your pergola is measured to the outside corners of the posts. The overhanging beams and runners extend 12" beyond that. This is important to keep in mind and to consider any surrounding fences or walls.



Pergola Builder, Pavilion Builder, Pergola Kit, Gazebo, Arbor, Gazebo Canada


We Proudly Serve Southern Ontario including: Ajax, Ancaster, Aurora, Barrie, Belleville, Bowmanville, Bracebridge, Bradford, Brampton, Brantford, Burlington, Caledon, Cambridge, Clarington, Cobourg, Cookstown, Dundas, Durham Region, Georgina, Grafton, Gravenhurst, Guelph, Haliburton, Halton Hills, Hamilton, Holland Landing, Innisfil, The Kawarthas, Keswick, King City, Kingston, Kitchener, Kleinburg, London, Markham, Milton, Mississauga, Muskoka,  Newmarket, Niagara on the Lake,  Nobleton, Oakville, Orangeville, Orillia, Oshawa, Peterborough, Pickering, Port Hope, Port Perry, Richmond Hill, Scarborough, Schomberg, Stouffville, Thornhill, Toronto, Uxbridge, Vaughan, Waterdown, Waterloo, Whitby, Woodbridge,


© Copyright 2012-2017 - Country Log Homes ® All rights reserved.